Got questions? We've got you
Got questions?
We've got you
🔒 Is my purchase protected?
Yes. Every ticket on Portalys is verified and backed by our Fan protection Guarantee. If something goes wrong, you get a refund–fast and faster than any other platform.
🔒 Is my purchase protected?
Yes. Every ticket on Portalys is verified and backed by our Fan protection Guarantee. If something goes wrong, you get a refund–fast and faster than any other platform.
🔒 Is my purchase protected?
Yes. Every ticket on Portalys is verified and backed by our Fan protection Guarantee. If something goes wrong, you get a refund–fast and faster than any other platform.
What happens if the seller cancels? 🥲
If a seller backs out, you’ll be refunded immediately and we’ll match you with a similar ticket ASAP.
What happens if the seller cancels? 🥲
If a seller backs out, you’ll be refunded immediately and we’ll match you with a similar ticket ASAP.
What happens if the seller cancels? 🥲
If a seller backs out, you’ll be refunded immediately and we’ll match you with a similar ticket ASAP.
Can I place a bid if I don’t see the ticket I want?
Absolutely. You can place a bid on any event and if a seller matches it, the ticket is yours automatically.
Can I place a bid if I don’t see the ticket I want?
Absolutely. You can place a bid on any event and if a seller matches it, the ticket is yours automatically.
Can I place a bid if I don’t see the ticket I want?
Absolutely. You can place a bid on any event and if a seller matches it, the ticket is yours automatically.
How do I sell my tickets? 🤔
List it in under 30 seconds: Upload your ticket proof of purchase, set a price or accept bids and get notified when it sells.
How do I sell my tickets? 🤔
List it in under 30 seconds: Upload your ticket proof of purchase, set a price or accept bids and get notified when it sells.
How do I sell my tickets? 🤔
List it in under 30 seconds: Upload your ticket proof of purchase, set a price or accept bids and get notified when it sells.
Do you charge fees?
No fees on sellers! Yes, $0. Buyers pay a small service fee shown at checkout.
Do you charge fees?
No fees on sellers! Yes, $0. Buyers pay a small service fee shown at checkout.
Do you charge fees?
No fees on sellers! Yes, $0. Buyers pay a small service fee shown at checkout.
⏱️ When do I get paid after selling?
You get paid within minutes of your ticket being accepted by the buyer. No more waiting a few business days or until after the event.
⏱️ When do I get paid after selling?
You get paid within minutes of your ticket being accepted by the buyer. No more waiting a few business days or until after the event.
⏱️ When do I get paid after selling?
You get paid within minutes of your ticket being accepted by the buyer. No more waiting a few business days or until after the event.
Need help?
We respond super-fast and we're available 24 hours a day, 365 days a year
We respond super-fast and we're available 24/7/365